Once upon a time, I used to get really great frequent customer coupons in the mail from King Soopers. Then, it suddenly stopped and I went a couple of years without receiving any. I was bummed, but when I talked to King Soopers about it (to people from their corporate office, even), they said there’s not a way to request to be put back on the list.
They also said that part of what determines who gets coupons in the mail is how much you spend. I figured that I hadn’t been spending as much (it’s true, I did shop around a lot, especially a couple of years ago) so that was why I stopped receiving coupons. I sure did miss them, as sometimes they would send customized coupons for items I frequently bought, often for items that never have coupons otherwise.
For awhile now, I’ve also had issues with not being able to load ecoupons to my Sooper card, because I couldn’t find my card number and it wouldn’t allow me to use my phone number. I tried calling King Soopers’ customer service line, but they weren’t able to help me because the name and address listed for my phone number wasn’t my name or address (I tried every address I could think of and it still didn’t match up) so they couldn’t help me for “security reasons”.
Finally, about a month or two ago, I stopped at the in-store customer service desk and explained that I really didn’t know what was going on but that I needed to get it so that my phone number and my card and my name and my address were all on the same account. I told them that they could call my phone number to see if I really did indeed own this number!
It was then that I found out that my phone number was linked to someone in Aurora, and then suddenly it all made sense. It’s a long story, but somehow I started using “my” cell phone number, but it wasn’t linked to the account I originally set up. So, the name and address that are linked to my phone number, which I always use instead of the actual card, were for someone else who had originally set up their Sooper Card with that phone number when it was theirs.
(To add to the confusion, the person who had my cell phone number is named Carrie, too. And, they evidently had some money trouble because I got calls from collectors – and even the other Carrie’s grandma – for several years! Ugh.)
Anyway. I know this a really long, confusing story, but all that to say this:
When I finally got my name/address/phone/Sooper card number all correctly synchronized, I was finally able to load ecoupons to my card and I also started receiving coupons in the mail again!
Since then, I’ve been receiving a ton of coupon mailers from King Soopers, which makes me sad that I waited so long to figure out what the problem was because I would have gotten a lot of coupons in that time!
So, if you are having any issues with ecoupons not coming off at all or if you shop at King Soopers frequently and don’t receive coupons in the mail, it doesn’t hurt to make sure that they have all the right information linked to the account that you are using. If you have gas rewards disappear, it’s possible that someone else is using your phone number, too.
I would encourage you to do similarly with Safeway, especially with their Just for U program! If they don’t have the right information or someone else is sharing your account, you could be missing out on offers.
If you’ve read through my King Soopers card saga this far, thanks. :) I hope this helps someone else because I am thrilled to finally be getting coupons again!