Toys R Us and Babies R Us coupon policy

I emailed Toys R Us to find out their official coupon policy, and here’s what I found out.  I’m more confused now than ever!

My Message: Good morning!  I was wondering if Toys R Us and Babies R Us have an official coupon policy?  I’d like to find out if you accept manufacturer’s coupons, if manufacturer’s coupons and store coupons can be combined on the same item, if you have a special policy for printable coupons, and if you accept competitor’s coupons, like Target or Safeway.  This information would great be appreciated.  Thank you!

Their Response: Thank you for contacting the “R” Us Team regarding this matter.  At this time we do accept manufacturer’s coupons as well as coupons from any of the stores in the “R” Us Family.  We do not allow the use of dual coupons or mixing a coupon with a promotion or sale on an item.  Multiple coupons may be divided up for separate transactions to ensure they are used properly.  While it is not policy to accept competitor coupons, some stores may elect to do so at Managerial discretion.  Please inquire further at your local store for more details.

So, according to this response, they don’t even accept coupons on sale items?  I’m curious if this lines up with your experience at our local Toys R Us and Babies R Us stores.  Please share if you’ve used coupons there!