Using manufacturer’s coupons at Diapers.com

I got my Diapers.com order last week, and decided to test out how their process for using paper manufacturer’s coupons works.  I mailed my coupons on Monday, I think, and yesterday I got an email letting me know my coupons had been credited to my account!

I had a few questions that weren’t answered on their website, so I decided to call (24/7 customer service!) and ask a few questions for my own benefit and so I could share with you.  Here’s what I found out:

Coupons are credited to your account and will come off when you purchase the applicable products.  If you mail in coupons for $3 off two packages of Huggies diapers, your coupon should automatically come off when you place two packages of Huggies diapers in your cart.

You do not need to purchase any products in order to mail in coupons.  If you’re preparing to place an order, mail your coupons off first, and then once they’re credited to your account, you can place your order and your coupons come off automatically!  I originally thought that I had to purchase the products and then send in the coupons for credit, but you can actually do the coupons first so that they are applied to your first order.

The only question I had that the representative wasn’t able to give me an answer for is how they handle expiration dates.  Diapers.com has to receive your coupons at least one week prior to the expiration date.  The ones I submitted expired a month or two out, but in my Diapers.com account, it says the expiration date is 3/11/2011, one year from when they were “deposited” in my account.

So, I’m not sure when your coupons expire.  According to what I see in my account, it seems they may give you up to one year to use them, but I’m not sure.  I asked the representative to email me when she finds out the answer to the expiration date question, and I’ll let you know when she does!

Update: here’s the answer!

Don’t forget that you can save up to $24.97 at Diapers.com, first by using my referral code SPRINGSBAR to save $10 on your order, and then by submitting this rebate for $14.97 back by mail! This rebate offer is no longer available. Shipping is free on orders of $49 or more.