I’ve been buying the Keen brand of shoes for my kids for awhile now, for one big reason: they’re the only brand that really seems to hold up to the abuse that my kids put them through! I first bought some when my oldest started quickly wearing a hole through the toe of his shoes, and I noticed that Keen shoes have rubber that comes all the way over the toes which completely solved that problem. Overall, they just really seem to last much longer than other brands, enough so that it’s been worth it to me to pay more for them. (Our kids generally have two pairs of shoes at a time: a sneaker and a pair of dressier shoes, so that one pair of sneakers they have go through a lot!)
We have had a couple of issues with velcro becoming un-sticky or laces breaking on Keen shoes, so they’re not perfect. (Though, considering the number that I’ve purchased over the past few years, I can’t complain too much.) But recently, we had an issue that was so bad that I decided I wanted to contact the company to let them know.
My five-year-old was putting on her Keen shoes and starting screaming that there was a needle inside her shoe. Sure enough, the tip of her toe was bleeding and once I got that fixed up, I investigated the the shoe and discovered that some sort of wire from the inner structure of the sole was poking through. After confirming that it was really part of the shoe and not just some foreign object that had gotten in, I went to the Keen website to contact them about the issue.
Before I got to the contact page I saw that they have a warranty page and clicked on it just to see what the warranty covered. It definitely seemed like the issue was some sort of defect, and when I checked my Amazon order history to see when I purchased the shoes, I realized that we’d had the shoes for less than a year which meant they should be covered by warranty.
I filled out the form on their website and within 24 hours I had a coupon code that could be used to purchase replacement shoes on their website. And, I was really grateful that the code could be used toward any shoe, not just the ones with the issue, because I was able to purchase the next size up.
So, I’m definitely even more of a Keen fan these days! Of course I hope we don’t have too many warranty issues, but it is nice to know that if something really does happen, I can get them replaced. (Unfortunately, it doesn’t cover broken laces.) I’m also a fan of buying them on Amazon because then I can pull up my original sales receipt easily. (If you’re interested in Keens, I’ve also bought some on 6PM.com for a good price.)
My almost-twelve-year old son has an opinion about his shoes now, and doesn’t like the way Keens look so I’m trying to find a more athletic-looking shoe that doesn’t wear out. (No luck on that so far.) And my nine-year-old daughter is now in women’s size seven so she’s aging out of the kids’ shoe department. But, I’m planning to keep buying Keens for my younger three whenever possible – I often end up regretting it when I don’t!